Our Contract
When you place an order to purchase from Get Musical, we will send you an email confirming receipt and details of your order. Your order represents an offer to Get Musical to purchase a product which is accepted by us when we send you email confirmation that we’ve dispatched that order to you (Dispatch Confirmation Email). Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
Payment
All prices include VAT.
Payment must be received in full before any goods can be dispatched. This does not affect your statutory rights.
We accept the following credit and debit cards:
Visa
Mastercard
Delta
Solo
Maestro
Please note that unfortunately we are unable to accept American Express or Diner’s Club cards.
Cheques:
We accept personal cheques, although we are unable to release your order until the payment has cleared. Please be advised that this can take up to five working days.
For information relating to site security or how we use your payment details please visit our Privacy Policy section.
Delivery
For information relating to delivery prices, delivery times or our methods of dispatch, please see our Delivery section.
Order Cancellation Procedure
You are free to cancel any order before payment has been taken, free of charge. Cancellation requests must be sent to chris@getmusical.co.uk with the order number in the email subject field followed by the word ‘cancel’. Alternatively please call us on 0845 054 3646 to request a cancellation.
Any transportation costs for cancelled orders must be paid by you, the purchaser, except in instances where the goods supplied are; faulty, supplied in error, or miss-described by Get Musical. In this instance please see our Returns section.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
Refunds
Refunds can only be made by the method originally used to pay for the goods. This is a legal requirement. Credit or debit card refunds are processed immediately and normally take 3-5 business days to show on the customer’s account.
If you require a refund please see our Returns section.