Our Contract

When you place an order to purchase from Get Musical, we will send you an email confirming receipt and details of your order. Your order represents an offer to Get Musical to purchase a product which is accepted by us when we send you email confirmation that we’ve dispatched that order to you (Dispatch Confirmation Email). Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.

Payment

All prices include VAT.

Payment must be received in full before any goods can be dispatched. This does not affect your statutory rights.

We accept the following credit and debit cards:

Visa
Mastercard
Delta
Solo
Maestro

Please note that unfortunately we are unable to accept American Express or Diner’s Club cards.

Cheques:

We accept personal cheques, although we are unable to release your order until the payment has cleared. Please be advised that this can take up to five working days.

For information relating to site security or how we use your payment details please visit our Privacy Policy section.

Delivery

For information relating to delivery prices, delivery times or our methods of dispatch, please see our Delivery section.

Order Cancellation Procedure

You are free to cancel any order before payment has been taken, free of charge. Cancellation requests must be sent to chris@getmusical.co.uk with the order number in the email subject field followed by the word ‘cancel’. Alternatively please call us on 0845 054 3646 to request a cancellation.

Any transportation costs for cancelled orders must be paid by you, the purchaser, except in instances where the goods supplied are; faulty, supplied in error, or miss-described by Get Musical. In this instance please see our Returns section.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.

Refunds

Refunds can only be made by the method originally used to pay for the goods. This is a legal requirement. Credit or debit card refunds are processed immediately and normally take 3-5 business days to show on the customer’s account.

If you require a refund please see our Returns section.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Get Musical Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.